Paul A Boothe

Title: The Innovations of Paul A. Boothe

Introduction

Paul A. Boothe is an accomplished inventor based in Austin, TX. He has made significant contributions to the field of technical support management through his innovative patents. With a total of 2 patents, Boothe has developed systems that enhance the efficiency of technical support processes.

Latest Patents

One of Boothe's latest patents is an "Intelligent problem tracking electronic system for optimizing technical support." This invention addresses deficiencies in technical support management by providing a novel method for intelligent problem tracking. The system includes receiving recorded information of end-user behavior while they address a problem, determining the user's technical sophistication, and transmitting a resolution that corresponds to the user's support level.

Another notable patent is focused on "Technical support routing among members of a technical support group." This invention involves maintaining a system configuration history of a user's computer system and automatically routing support requests to specific members of the technical support group based on the error information and system configuration history.

Career Highlights

Paul A. Boothe is currently employed at International Business Machines Corporation, commonly known as IBM. His work at IBM has allowed him to apply his innovative ideas in a corporate environment, contributing to advancements in technical support systems.

Collaborations

Throughout his career, Boothe has collaborated with talented individuals such as Bhyrav M. Mutnury and Mioses Cases. These collaborations have likely enriched his work and led to further innovations in the field.

Conclusion

Paul A. Boothe's contributions to technical support management through his patents demonstrate his commitment to innovation and problem-solving. His work continues to influence the efficiency of technical support systems in the industry.