Patrick McHugh

Title: **Patrick McHugh: Innovator in Call Center Technologies**

Introduction

Patrick McHugh, based in Belmont, Massachusetts, is an accomplished inventor recognized for his contributions to the field of call center technology. With a total of two patents to his name, McHugh has developed innovative systems that enhance the performance and data processing of automated call routing systems.

Latest Patents

McHugh's latest patents reflect his dedication to improving call center operations. The first patent, titled "System and Method for Assessing a Call Center," introduces a comprehensive system for evaluating the performance of automated call routing systems. This system presents callers with an interactive voice response (IVR) portion, allowing them to engage in a dialog with an agent if they choose. It monitors and records calls, analyzes the sequences, and calculates parameters like cost effectiveness and usability based on the IVR interactions.

His second patent, "System and Method for Processing and Collecting Data from a Call Directed to a Call Center," offers a method for gathering information from callers before the call reaches the call center. This method ensures that the relevant details from callers are solicited at the telephone network central office, enhancing the efficiency of call processing and routing.

Career Highlights

Throughout his career, McHugh has developed his expertise while working with notable companies, including Verizon Corporate Services Group Inc. His experiences have equipped him with the insights necessary to create innovative solutions that address common challenges in call center operations.

Collaborations

In his professional journey, McHugh has worked alongside talented colleagues such as Patrick Peterson and Peter Dick. These collaborations have likely facilitated the exchange of ideas and fostered an environment of innovation, further enhancing his capabilities as an inventor.

Conclusion

Patrick McHugh stands out as a significant figure in the realm of call center technology, with patents that offer valuable solutions for improving the efficiency and effectiveness of communication systems. His work not only advances industry practices but also reflects a commitment to innovation within the field.