Nicholas Feinig

Title: Innovations by Nicholas Feinig

Introduction

Nicholas Feinig is an accomplished inventor based in San Francisco, CA. He has made significant contributions to the field of conversation summarization technology. His work focuses on enhancing customer support interactions through innovative systems and methods.

Latest Patents

Nicholas Feinig holds a patent for "Systems and methods for structured conversation summarization." This patent describes a framework that allows agents to engage in structured conversations with customers. The technology enables the storage of utterances from both the agent and the customer. At the end of the conversation, these utterances are utilized to generate a structured summary. The summary includes components such as a general summary, an issue summary, and a resolution summary. The use of neural network models and heuristics allows for the automatic generation of each component of the summary.

Career Highlights

Nicholas Feinig is currently employed at Salesforce, Inc., where he applies his expertise in conversation summarization. His innovative approach has the potential to transform customer support experiences by providing clear and concise summaries of interactions.

Collaborations

Nicholas has collaborated with notable colleagues, including Victor Yee and Chien-Sheng Wu. Their combined efforts contribute to the advancement of technology in customer support and conversation management.

Conclusion

Nicholas Feinig's work in structured conversation summarization exemplifies the impact of innovation in enhancing customer interactions. His contributions continue to shape the future of customer support technology.