Company Filing History:
Years Active: 2017-2023
Title: Innovations by Natalia Beatriz Piaggio
Introduction
Natalia Beatriz Piaggio is a prominent inventor based in London, GB. She has made significant contributions to the field of customer journey management, holding a total of 10 patents. Her work focuses on enhancing the interactions between customers and businesses through innovative systems and methods.
Latest Patents
One of her latest patents involves systems and methods of managing customer journeys using one or more processors in a computing system. Each journey consists of a series of interactions at various points, such as telephone conversations, responses to an interactive voice response (IVR) system, and web page views. Customer journey scores are determined at these interaction points, which help in deciding when and how interventions should occur. Models for calculating these scores are developed based on both subjective and objective data from customers who have engaged in part of the journey, such as those who have responded to polls. Interventions can take place during the journey or after its completion.
Career Highlights
Natalia works at Nice Ltd, where she continues to innovate in the realm of customer experience. Her expertise in managing customer journeys has positioned her as a leader in her field.
Collaborations
She collaborates with Leonard Michael Newnham, contributing to the development of advanced customer management solutions.
Conclusion
Natalia Beatriz Piaggio's work in customer journey management exemplifies the impact of innovative thinking in enhancing customer interactions. Her patents reflect a commitment to improving the customer experience through technology.