Michael L Howard

Title: Innovations of Michael L. Howard

Introduction

Michael L. Howard is an accomplished inventor based in Austin, TX. He has made significant contributions to the field of communication technologies, particularly in contact center operations. With a total of seven patents to his name, Howard's work focuses on enhancing the efficiency and effectiveness of communication routing.

Latest Patents

One of Howard's latest patents is titled "Queueing Multi-channel Communications for a Contact Center." This invention provides various methods, systems, and computer program products for routing communications involving parties in a contact center. The invention outlines a process for selecting a treatment for a communication, which includes multiple range intervals, each with assigned agents. A communication value is determined to define the expected payback from applying the treatment, and a target agent is identified based on a matchup score that measures the agent's compatibility with the remote party. Another patent under the same title further elaborates on routing communications in a contact center, detailing the selection of treatments and queues based on the communication's value.

Career Highlights

Michael L. Howard is currently associated with Noble Systems Corporation, where he continues to innovate in the field of communication technologies. His work has been instrumental in developing systems that improve customer interactions and streamline contact center operations.

Conclusion

Michael L. Howard's contributions to communication technology through his patents demonstrate his commitment to enhancing contact center efficiency. His innovative approaches are paving the way for more effective communication solutions in the industry.