Mark A Frank

Title: Mark A Frank: Innovator in Customer Engagement Technologies

Introduction

Mark A Frank is a notable inventor based in San Francisco, CA. He has made significant contributions to the field of customer engagement through his innovative technologies. With a total of 2 patents, Frank has developed systems that enhance the interaction between financial institutions and their customers.

Latest Patents

Frank's latest patents include "Systems and methods for facilitating optimal customer engagement via quantitative receptiveness analysis and presentation." This patent describes a financial institution computing system that utilizes an account database containing various transaction parameters related to a customer's financial account. The system features a receptiveness metrics circuit that extracts these parameters and determines metrics indicating the likelihood of a customer converting an interaction. The interaction includes an avatar representing an aged version of the customer, and the system transmits this interaction at an optimal time based on the receptiveness metrics. Another patent, "Systems and methods for facilitating optimal customer engagement via quantitative receptiveness analysis," outlines a similar financial institution computing system that focuses on extracting transaction parameters and determining receptiveness metrics to enhance customer interactions.

Career Highlights

Mark A Frank is currently employed at Wells Fargo Bank, N.A., where he applies his expertise in developing innovative solutions for customer engagement. His work has been instrumental in creating systems that improve customer interactions and drive engagement.

Collaborations

Frank has collaborated with notable colleagues such as Wayne Barakat and Michael Fitzpatrick, contributing to the development of advanced customer engagement technologies.

Conclusion

Mark A Frank's contributions to the field of customer engagement through his innovative patents demonstrate his commitment to enhancing the interaction between financial institutions and their customers. His work continues to influence the industry positively.