Ly K Peang-Meth

Title: The Innovative Contributions of Ly K Peang-Meth

Introduction

Ly K Peang-Meth is a notable inventor based in Gaithersburg, MD (US). She has made significant contributions to the field of contact center technology. With a focus on enhancing communication systems, her work has paved the way for more efficient handling of diverse media types in contact centers.

Latest Patents

Ly K Peang-Meth holds a patent for a "Contact center system capable of handling multiple media types of contacts and method for using the same." This innovative system employs a plurality of agent workstations and includes a queuing component that can receive contacts of different media types, such as telephone calls, e-mails, facsimiles, web chat, and voice over internet protocol. The system maintains these different media types in a common queue while awaiting routing to the agent workstations. Additionally, it features a routing component that directs the queued contacts to agents based on various criteria. A unique media changing component allows for the transformation of media types, ensuring flexibility in contact handling.

Career Highlights

Ly K Peang-Meth is associated with Microlog Corporation, where she has contributed her expertise in developing advanced communication systems. Her innovative approach has led to the creation of solutions that improve the efficiency of contact centers.

Collaborations

Throughout her career, Ly has worked alongside talented individuals such as John C Mears and Gary E Korzeniowski. Their collaborative efforts have further enhanced the development of innovative technologies in the field.

Conclusion

Ly K Peang-Meth's contributions to contact center technology exemplify her commitment to innovation and efficiency. Her patent reflects a significant advancement in how contact centers manage diverse communication channels.