Laurie Edward Mersereau

Title: Laurie Edward Mersereau: Innovator in Customer Contact Solutions

Introduction

Laurie Edward Mersereau is a notable inventor based in Westfield, CA. She has made significant contributions to the field of customer communication technologies. Her innovative approach has led to the development of a unique patent that enhances the efficiency of customer interactions.

Latest Patents

Mersereau holds a patent for a "Method and system for coordinating data and voice communications via customer contact channel changing system using voice over IP." This invention, known as The Customer Contact Channel Changer, integrates various customer contact channels, including live call center ACD agents, ADSI enhanced IVR systems, and World Wide Web servers. The system allows customers with computer equipment to access information from an organization's databases in a self-service mode. It ensures that customers can quickly connect with ACD agents who can provide answers to their questions, all while sharing screens of common information. The control remains with the customer, allowing them to initiate the call at their convenience.

Career Highlights

Throughout her career, Mersereau has demonstrated a commitment to improving customer service technologies. Her innovative solutions have streamlined communication processes, making it easier for customers to receive the assistance they need. With her patent, she has positioned herself as a leader in the integration of voice and data communications.

Collaborations

Mersereau has worked alongside talented individuals such as Thomas Howard Bateman and Bruce Edward Kierstead. Their collaborative efforts have contributed to the advancement of customer contact solutions.

Conclusion

Laurie Edward Mersereau's contributions to customer communication technologies are noteworthy. Her patent reflects her dedication to enhancing customer service experiences. Through her innovative work, she continues to influence the field positively.