Title: Laurie Edward Mersereau: Innovator in Customer Contact Solutions
Introduction
Laurie Edward Mersereau is a notable inventor based in Westfield, CA. She has made significant contributions to the field of customer contact solutions. Her innovative approach has led to the development of a unique invention that enhances the way customers interact with service providers.
Latest Patents
Laurie Edward Mersereau holds a patent for the "Customer Contact Channel Changer." This invention enables the integration of various customer contact channels, including live call center ACD agents, ADSI enhanced IVR systems, and World Wide Web servers. The Customer Contact Channel Changer allows customers with computer equipment to access information from an organization's databases in a self-service mode. This invention facilitates a quick and efficient connection between customers and agents, ensuring that both parties can share screens of common information. Control is retained by the customer, allowing them to initiate the call at their convenience.
Career Highlights
Laurie is currently employed at Innovatia Inc., where she continues to develop innovative solutions for customer interactions. Her work has been instrumental in improving customer service efficiency and satisfaction. Despite having no patents to her name, her contributions to the field are noteworthy.
Collaborations
Laurie has worked alongside talented individuals such as Thomas Howard Bateman and Bruce Edward Kierstead. Their collaborative efforts have further advanced the development of customer contact technologies.
Conclusion
Laurie Edward Mersereau is a pioneering inventor whose work in customer contact solutions has the potential to transform the industry. Her innovative inventions and collaborative spirit continue to inspire advancements in customer service technology.