Company Filing History:
2 out of 3 
1 out of 4 
1 out of 1 Years Active: 1999-2013
Title: Innovations by Laurie Edward Mersereau
Introduction
Laurie Edward Mersereau is a notable inventor based in Westfield, CA (US). She has made significant contributions to the field of communication technology, holding a total of 4 patents. Her inventions focus on enhancing customer contact channels, making interactions more efficient and user-friendly.
Latest Patents
One of her latest patents is titled "Method and system for coordinating data and voice communications via customer contact channel changing system." This invention, known as The Customer Contact Channel Changer, enables the integration of various Customer Contact Channels, including live call center ACD (Automatic Call Distribution) agents, ADSI (Analog Display Services Interface) enhanced IVR (Interactive Voice Response) systems, and WWW (World Wide Web) servers. The system allows customers with computer equipment to access information from an organization's databases in a self-service mode. Often, these customers have questions best answered by human ACD agents. With this invention, the connection between the customer with the question and the agent with the answer is established quickly and efficiently, with both parties sharing screens of common information. Additionally, control is retained by the customer, allowing them to initiate the call at their convenience.
Career Highlights
Laurie has worked with several companies throughout her career, including Innovatia Inc. and The New Brunswick Telephone Company, Limited. Her experience in these organizations has contributed to her expertise in communication technologies and customer service solutions.
Collaborations
Laurie has collaborated with notable individuals in her field, including Thomas Howard Bateman and Bruce Edward Kierstead. These partnerships have likely enriched her work and led to innovative solutions in customer communication.
Conclusion
Laurie Edward Mersereau's contributions to communication technology through her patents demonstrate her commitment to improving customer interactions. Her innovative solutions continue to influence the way organizations connect with their customers.