Company Filing History:
Years Active: 2020
Title: Kiyoshi Oura: Innovator in Customer Serving Technologies
Introduction
Kiyoshi Oura is a notable inventor based in Tokyo, Japan, recognized for his innovative contributions to customer service systems. With a focus on enhancing the interaction between operators and customers, his work showcases the integration of technology and human emotion in service delivery.
Latest Patents
Kiyoshi Oura holds a patent for a "Customer Serving Control System," which encompasses a comprehensive framework for customer service operations. This system includes a customer information acquiring unit that gathers pertinent details about customers. It also features a presentation control unit, serving information generating unit, and a serving control unit that collectively facilitate effective customer interaction. Notably, the invention incorporates an operator emotion identifying unit, which assesses the emotional state of the operator, and a serving determining unit that decides whether the operator should continue engaging with the customer based on their emotional state.
Career Highlights
Kiyoshi Oura currently works at SoftBank Robotics Corp., where he contributes to the advancement of robotics and automation in customer service. His innovative mindset has positioned him as a key figure in the industry, aiming to revolutionize the way customer service is approached.
Collaborations
Throughout his career, Kiyoshi has worked alongside prominent figures such as Masayoshi Son and Takashi Tsutsui. These collaborations have furthered the development of innovative technologies within the robotics sector, striving to create more intuitive and emotionally aware customer service solutions.
Conclusion
Kiyoshi Oura's work exemplifies the evolving landscape of customer service through technology. His patent serves not only as a testament to his inventive spirit but also as a glimpse into the future of customer interaction, highlighting the importance of both technology and human emotion in delivering exceptional service experiences.