Kimberly D Peck

Title: Innovations by Kimberly D. Peck

Introduction

Kimberly D. Peck is an accomplished inventor based in San Francisco, CA. She has made significant contributions to the field of financial technology, particularly in enhancing customer engagement through innovative systems and methods. With a total of 2 patents, her work focuses on optimizing interactions between financial institutions and their customers.

Latest Patents

Kimberly's latest patents include "Systems and methods for facilitating optimal customer engagement via quantitative receptiveness analysis and presentation." This invention describes a financial institution computing system that utilizes an account database containing various transaction parameters related to a customer's financial account. The system features a receptiveness metrics circuit that extracts these parameters and determines metrics indicating the likelihood of a customer converting an interaction. Additionally, it includes an interaction generation circuit that transmits interactions to customers at optimal times based on these metrics. Another patent, "Systems and methods for facilitating optimal customer engagement via quantitative receptiveness analysis," similarly focuses on the extraction of transaction parameters and the determination of receptiveness metrics to enhance customer interactions.

Career Highlights

Kimberly D. Peck is currently employed at Wells Fargo Bank, N.A., where she applies her expertise in developing innovative solutions for customer engagement. Her work has been instrumental in advancing the bank's capabilities in understanding customer behavior and improving service delivery.

Collaborations

Throughout her career, Kimberly has collaborated with notable colleagues, including Wayne Barakat and Michael Fitzpatrick. These partnerships have contributed to the successful development of her patented technologies.

Conclusion

Kimberly D. Peck's innovative contributions to financial technology demonstrate her commitment to enhancing customer engagement through data-driven solutions. Her patents reflect a deep understanding of customer behavior and the importance of timely interactions in the financial sector.