Kevin R Plain

Title: Kevin R Plain: Innovator in Contact Center Solutions

Introduction

Kevin R Plain is a notable inventor based in Dacono, Colorado. He has made significant contributions to the field of contact center technology. His innovative approach aims to enhance customer service experiences through automation and real-time solutions.

Latest Patents

Kevin holds a patent for a "Federated Intelligent Contact Center Concierge Service." This invention addresses a common issue where customers contact a center only to find that their problems cannot be resolved immediately. By monitoring interactions between customers and agents, his system generates workflows that involve third parties to resolve issues efficiently. The process includes real-time or offline communication with third parties, ensuring that actions are taken promptly. Additionally, the use of blockchain technology allows for secure records of actions and authentications, which helps refine the system's accuracy over time.

Career Highlights

Kevin is currently employed at Avaya Management L.P., a company known for its advanced communication solutions. His work focuses on improving customer interactions and streamlining processes within contact centers. His innovative mindset and technical expertise have positioned him as a valuable asset in the industry.

Collaborations

Kevin collaborates with various professionals, including his coworker John A Young. Together, they work on developing cutting-edge solutions that enhance the efficiency of contact centers.

Conclusion

Kevin R Plain's contributions to the field of contact center technology demonstrate his commitment to improving customer service through innovation. His patent and ongoing work at Avaya Management L.P. highlight his role as a forward-thinking inventor in the industry.