Kaifeng Zhang

Title: The Innovations of Kaifeng Zhang

Introduction

Kaifeng Zhang is a notable inventor based in Hefei, China. He has made significant contributions to the field of technology, particularly in customer interaction systems. His innovative approach has led to the development of a unique patent that enhances the efficiency of query distribution in customer service environments.

Latest Patents

Kaifeng Zhang holds a patent titled "Controlled incoming query distribution based on skip criteria." This invention addresses the limitations in distributing incoming queries to customer interaction center agents. The patent outlines a method where the number of agents receiving queries is restricted based on specific skip criteria. These criteria are determined by various factors related to agent devices, such as their locked status, the in-memory status of client applications, and the nature of the telephone numbers used. By excluding agents that do not meet these criteria, the system improves wait times for users, ensuring a more efficient customer service experience.

Career Highlights

Kaifeng Zhang is currently employed at Zoom Video Communications, Inc., where he applies his expertise in technology and innovation. His work focuses on enhancing customer interaction systems, making them more responsive and effective. His contributions have been instrumental in advancing the capabilities of the company’s services.

Collaborations

Kaifeng Zhang collaborates with talented individuals such as Yongxiang Dai and Xu Hua Li. Together, they work on various projects that aim to improve customer interaction technologies and streamline processes within the industry.

Conclusion

Kaifeng Zhang's innovative patent and his role at Zoom Video Communications, Inc. highlight his significant impact on the field of customer service technology. His work continues to shape the future of how businesses interact with their customers, making him a key figure in the industry.