Company Filing History:
Years Active: 2021-2022
Title: Jie Zhang Nissel: Innovator in Interactive Voice Response Systems
Introduction
Jie Zhang Nissel is a notable inventor based in Charlotte, NC (US). He has made significant contributions to the field of interactive voice response systems. With a total of 2 patents, Nissel's work focuses on enhancing the way technology interprets human sentiment during conversations.
Latest Patents
Nissel's latest patents include an innovative interactive voice response system designed to interpret sentiment in real time. This system features a receiver that can accept multiple sentiment signals along with a portion of a conversation. The conversation is analyzed through interaction pairs, which consist of utterances and system responses. The system incorporates an utterance sentiment category determination module that identifies sentiment categories for each utterance. Additionally, a sequential module determines the overall conversation sentiment category based on the order of received utterance sentiment categories. Finally, an output module communicates the conversation sentiment category, which can be utilized to inform future system responses.
Career Highlights
Jie Zhang Nissel is currently employed at Bank of America Corporation, where he applies his expertise in developing advanced voice response technologies. His work has positioned him as a key player in the intersection of technology and customer interaction.
Collaborations
Nissel collaborates with talented individuals such as Christopher Keith Restorff and Joshua Maki, contributing to a dynamic work environment that fosters innovation.
Conclusion
Jie Zhang Nissel's contributions to interactive voice response systems demonstrate his commitment to advancing technology that enhances human-computer interaction. His innovative patents and collaborative efforts continue to shape the future of sentiment analysis in conversations.