James Franklin Hewell

Title: Innovations by James Franklin Hewell

Introduction

James Franklin Hewell is an accomplished inventor based in Glendale, AZ (US). He holds a total of 3 patents that showcase his contributions to the field of telecommunications and call management systems. His innovative ideas have significantly improved the efficiency of call processing in various networks.

Latest Patents

Hewell's latest patents include groundbreaking technologies in call center queue administration and multimedia call routing in an IP network. The call center queue administration patent describes a feature server that processes calls by submitting a subscriber-administered questionnaire to callers. This information can be used to automatically route calls or reposition them in the incoming call queue. Additionally, the completed questionnaire may be displayed in a pop-up window for a subscriber's operator, allowing for better assistance to the caller. The multimedia call routing patent shares similar functionalities, enhancing the efficiency of call processing by utilizing previously provided information from callers.

Career Highlights

Throughout his career, Hewell has worked with notable companies, including Lucent Technologies Inc. His experience in the telecommunications industry has allowed him to develop innovative solutions that address common challenges in call management.

Collaborations

Hewell has collaborated with several professionals in his field, including Robert Lawrence Gallick and John Spenik. These collaborations have contributed to the development of his patents and innovations.

Conclusion

James Franklin Hewell's work in telecommunications has led to significant advancements in call processing technologies. His patents reflect a commitment to improving user experience and operational efficiency in call centers.