Company Filing History:
Years Active: 2011
Title: Guy Jones - Innovator in Customer Feedback Analysis
Introduction
Guy Jones is an accomplished inventor based in Vista, CA (US). He has made significant contributions to the field of customer feedback analysis through his innovative patent. His work focuses on identifying emerging issues from textual customer feedback, which is crucial for businesses seeking to improve their services and products.
Latest Patents
Guy Jones holds a patent for a "Method for identifying emerging issues from textual customer feedback." This patent describes systems, methods, and software products that identify emerging issues from textual customer feedback. The process involves receiving a message stream of customer feedback, which includes a plurality of unstructured text messages from at least one homogeneous source. A time interval is established, and the volume of text messages for that interval is determined to establish a reference volume. The volume of text messages in subsequent time intervals is measured to establish a trend volume. The trend volume is then compared to the reference volume to determine a volumetric change. Actions are initiated based on whether the volumetric change is above or below a predetermined threshold.
Career Highlights
Throughout his career, Guy has demonstrated a strong commitment to innovation and problem-solving. His patent reflects his ability to leverage technology to address real-world challenges faced by businesses in understanding customer feedback.
Collaborations
Guy Jones has collaborated with notable colleagues, including Scott Austin and Grant Foster. Their teamwork has contributed to the development of effective solutions in the realm of customer feedback analysis.
Conclusion
Guy Jones is a notable inventor whose work in customer feedback analysis has the potential to transform how businesses interact with their customers. His innovative approach to identifying emerging issues from textual feedback showcases the importance of technology in enhancing customer experiences.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.