Company Filing History:
Years Active: 2022
Title: Gershwin Alison Lamont Exeter: Innovator in Customer Service Training
Introduction
Gershwin Alison Lamont Exeter is a notable inventor based in Toronto, Canada. He has made significant contributions to the field of customer service training through his innovative patent. His work focuses on enhancing the training experience for customer service agents, utilizing intelligent systems to improve their skills and effectiveness.
Latest Patents
Gershwin holds a patent for an "Intelligent systems based training of customer service agents." This system and method are designed to train customer service agents effectively. The training system employs intelligent systems to facilitate or enable the training of customer service agents. It provides training to customer service agents and tracks the progress of the customer service trainees. In one aspect, the training system emulates a customer engaging with the customer service trainee, by emulating one or both of the persona of the customer and the scenario of the customer/trainee interaction. Gershwin has 1 patent to his name.
Career Highlights
Gershwin is currently employed at Ttec Holdings, Inc., where he continues to develop innovative solutions for customer service training. His work has been instrumental in shaping the way customer service agents are trained, ensuring they are well-prepared to meet the needs of customers.
Collaborations
Some of his coworkers include Henry Truong and Louise Juanita Erven, who contribute to the collaborative environment at Ttec Holdings, Inc. Their combined efforts help drive innovation in customer service training.
Conclusion
Gershwin Alison Lamont Exeter is a pioneering inventor whose work in intelligent systems for customer service training is making a significant impact in the industry. His innovative approach is setting new standards for training customer service agents, ensuring they are equipped with the necessary skills to excel in their roles.