Gary Stanley Kaufman

Title: Innovations by Gary Stanley Kaufman

Introduction

Gary Stanley Kaufman is a notable inventor based in Thornhill, CA. He has made significant contributions to the field of call management through his innovative patent. His work focuses on enhancing the efficiency of call distribution systems, which is crucial in today's fast-paced communication environment.

Latest Patents

Kaufman's most recent patent is titled "Call management method and system for skill-based routing." This invention involves a sophisticated call-management method that distributes calls to individuals, such as ACD agents, by storing resumes that detail their call-handling capabilities and preferences. The system tags inbound and outbound calls with skills advantageous for processing, allowing for a more efficient routing process. This method not only improves call handling but also generates quality of service reports through an adjunct server.

Career Highlights

Gary Stanley Kaufman has worked with Siemens Business Communication Systems, Inc., where he has applied his expertise in developing advanced communication solutions. His innovative approach has led to the creation of a system that correlates desired skills with the capabilities of individuals, enhancing the overall effectiveness of call management.

Collaborations

Kaufman has collaborated with notable colleagues, including Nancy Sinling Brooks and Paul Douglas Fryer. Their combined efforts have contributed to the advancement of communication technologies and the implementation of effective call management systems.

Conclusion

Gary Stanley Kaufman's contributions to call management through his innovative patent demonstrate his commitment to improving communication systems. His work continues to influence the industry, showcasing the importance of skill-based routing in enhancing call efficiency.