Garry D Kepley

Title: Garry D Kepley: Innovator in Call-Center Technology

Introduction

Garry D Kepley is a notable inventor based in Boulder, CO (US), recognized for his contributions to call-center technology. He holds 4 patents that focus on improving the efficiency and effectiveness of call management systems. His innovative solutions have significantly impacted how call centers operate, enhancing both agent performance and customer satisfaction.

Latest Patents

One of Kepley's latest patents is an "Arrangement for predicting call-center status in a network call-routing system." This invention allows routers to efficiently route calls to a network of call centers based on estimated call in-queue wait times (EWTs). The router polls all call centers for EWT and average advance time (AAT) of each queue, ensuring that calls are directed to the queue with the shortest wait time. Another significant patent is the "Arrangement for automating call-center agent-schedule-notification." This system communicates each agent's schedule to them via their terminal and monitors adherence to that schedule, relieving supervisors of these tasks.

Career Highlights

Throughout his career, Garry D Kepley has worked with prominent companies such as AT&T Corp. and American Telephone and Telegraph Company, as well as AT&T Information Systems. His experience in these organizations has provided him with valuable insights into the telecommunications industry, which he has leveraged to develop his innovative solutions.

Collaborations

Some of Garry's notable coworkers include John R Lothrop and Albert Mizrahi. Their collaboration has contributed to the development of advanced technologies in the call-center domain.

Conclusion

Garry D Kepley's work in call-center technology exemplifies innovation and dedication to improving operational efficiency. His patents continue to influence the industry, making significant strides in how call centers manage their resources and serve their customers.