Darren Croke

Title: The Innovative Mind of Darren Croke

Introduction

Darren Croke is a notable inventor based in Durango, CO (US). He has made significant contributions to the field of technology, particularly in the area of email handling for contact centers. With a total of 3 patents to his name, Croke's work has had a meaningful impact on how businesses manage customer communications.

Latest Patents

One of Darren Croke's latest patents focuses on email handling for a contact center. This innovation relates to the management of emails within a contact center system. The system includes an email interface that accesses an enterprise email system, allowing for the storage and maintenance of inbound emails in the enterprise email system. An email tracking data structure is programmed to store interaction data for each email interaction processed by the contact center. Additionally, an email handling control is designed to send reply emails based on the interaction data associated with incoming contact emails.

Career Highlights

Throughout his career, Darren Croke has worked with prominent companies such as ShoreTel, Inc. and Mitel Networks Corporation. His experience in these organizations has contributed to his expertise in developing innovative solutions for communication systems.

Collaborations

Darren has collaborated with talented individuals in the industry, including Asim Parekh and Eric Lockhart. These partnerships have likely enriched his work and led to further advancements in his projects.

Conclusion

Darren Croke's contributions to the field of email handling in contact centers demonstrate his innovative spirit and dedication to improving communication technologies. His patents reflect a commitment to enhancing customer service experiences through effective email management.