Company Filing History:
Years Active: 2025
Title: Dan Enomoto: Innovator in Contact Center Simulation Technology
Introduction
Dan Enomoto is a notable inventor based in Normal, Illinois. He has made significant contributions to the field of contact center technology. His innovative approach focuses on enhancing the efficiency of contact center operations through automation.
Latest Patents
Dan Enomoto holds a patent for "Techniques for automated contact flow simulation using contact trace records." This patent describes methods for simulating the logical flow of a contact center system without requiring user-provided contact instantiation. The contact center simulation system is designed to map a contact flow to fields of a database or a contact trace record from a past contact instance. By utilizing this mapping data, the system can traverse the contact flow using programmatic inputs that correspond to the inputs associated with a contact trace record. This innovative simulation can identify deficiencies in the contact center system without needing external inputs or access to the routing codebase.
Career Highlights
Dan Enomoto is currently employed at State Farm Mutual Automobile Insurance Company. His work there involves applying his expertise in contact center technologies to improve customer service operations. His innovative solutions have the potential to transform how contact centers operate, making them more efficient and effective.
Collaborations
Due to space constraints, the details of Dan Enomoto's collaborations will not be included.
Conclusion
Dan Enomoto's contributions to contact center simulation technology highlight his innovative spirit and dedication to improving customer service operations. His patent demonstrates a significant advancement in the field, showcasing his ability to create solutions that enhance efficiency.