Company Filing History:
1 out of 473 
1 out of 832,843 Years Active: 2002
Title: Craig Kaley - Innovator in Call Center Technology
Introduction
Craig Kaley is an accomplished inventor based in Parker, Colorado. He has made significant contributions to the field of call center technology, holding a total of 2 patents. His innovative solutions have enhanced the efficiency and effectiveness of call center operations.
Latest Patents
Kaley's latest patents include a "Monitoring System for Telephony Resources in a Call Center" and a "Monitoring System Client for a Call Center." The first patent describes an automated monitoring system that oversees telephone resources in a call center. This system includes agent stations where agents handle calls. A monitoring server tracks the calling activity of agents, maintaining state information and gathering statistics about their performance. These statistics are then forwarded to a client program that runs on a workstation, providing a graphical user interface that displays the state information and calling activity statistics for agents, supervisors, and business clients. The second patent focuses on a client program that also monitors calling activity within a call center. It features a graphical user interface that presents status information about agents and statistics regarding the overall calling activity.
Career Highlights
Throughout his career, Kaley has worked with notable companies, including MCI Communications Corporation. His experience in the telecommunications industry has equipped him with the knowledge and skills necessary to develop innovative solutions for call centers.
Collaborations
Kaley has collaborated with several professionals in his field, including Richard McDuff and Wesley J. Atkinson. These partnerships have contributed to the development of his patented technologies.
Conclusion
Craig Kaley's contributions to call center technology through his patents demonstrate his commitment to innovation and efficiency in the telecommunications industry. His work continues to impact the way call centers operate, enhancing both agent performance and client satisfaction.