Location History:
- Saint John New Brunswick, CA (2001)
- Saint John, CA (1999 - 2013)
Company Filing History:
2 out of 3 
1 out of 4 
1 out of 1 Years Active: 1999-2013
Title: **Innovations by Bruce Edward Kierstead: A Pioneer in Customer Communication Technology**
Introduction
Bruce Edward Kierstead, an inventive mind based in Saint John, Canada, has made significant contributions to the field of communication technology. With a total of five patents to his name, Kierstead focuses on integrating various customer contact channels, enhancing the efficiency and effectiveness of customer interactions. His innovative work is particularly relevant in today's digital age, where seamless communication is essential for successful businesses.
Latest Patents
One of Kierstead's latest patents is the "Method and system for coordinating data and voice communications via customer contact channel changing system." This invention, known as The Customer Contact Channel Changer, allows for the integration of different customer contact channels, including live call center ACD (Automatic Call Distribution) agents, ADSI (Analog Display Services Interface) enhanced IVR (Interactive Voice Response) systems, and World Wide Web servers. This system helps customers access organizational databases in a self-service manner while also facilitating quick and efficient connections between customers with questions and agents with answers. A key feature of this invention is that it enables both parties to share screens of common information, while customers maintain control over initiating the call at their convenience.
Career Highlights
Throughout his career, Bruce Kierstead has worked with several notable companies, including Innovatia Inc. and The New Brunswick Telephone Company, Limited. His experiences in these organizations have provided him with a solid foundation to develop his innovative communication solutions. Through his various roles, Kierstead has applied his technical expertise and passion for problem-solving to address the challenges of modern customer interactions.
Collaborations
Kierstead has collaborated with talented individuals such as Thomas Howard Bateman and Timothy Lee Curry, sharing ideas and insights that have contributed to the development of his innovative patent portfolio. These collaborations highlight the importance of teamwork in driving innovation and finding effective solutions within the communication sector.
Conclusion
In conclusion, Bruce Edward Kierstead exemplifies the spirit of innovation through his groundbreaking work in customer communication technology. With a focus on enhancing the customer experience and streamlining interactions, his inventions continue to make a lasting impact in the industry. As a respected inventor, Kierstead's efforts will surely inspire future advancements that prioritize effective communication in an increasingly digital world.