Company Filing History:
Years Active: 1999
Title: Brian John Higgins: Innovator in Customized Billing Solutions
Introduction
Brian John Higgins is an accomplished inventor based in New Providence, NJ (US). He has made significant contributions to the field of telecommunications through his innovative ideas and solutions. With a focus on enhancing user convenience, Higgins has developed a unique method for billing arrangements that has the potential to streamline customer experiences.
Latest Patents
Higgins holds a patent for a "Method for establishing customized billing arrangements for a calling." This invention discloses a method for automatically converting a promotional calling card to a permanent calling card by an operator services system (OSS). The process involves validating a promotional calling card call received in the OSS by obtaining card product-type data and card information data from a calling card validation database. Upon depletion of a non-billed promotional balance, the caller is presented with the option of connecting to a customer service representative to arrange billing for future use of the card. This innovation enhances user convenience by allowing the promotional calling card number to also serve as the permanent calling card number after billing arrangements are made.
Career Highlights
Higgins is currently employed at AT&T Corp., where he continues to contribute to advancements in telecommunications. His work focuses on improving customer service and billing processes, making it easier for users to manage their calling card accounts.
Collaborations
Throughout his career, Higgins has collaborated with notable colleagues, including Wanda Kay Cross and Michael Joseph Haller. These partnerships have fostered a creative environment that encourages innovation and the development of new ideas.
Conclusion
Brian John Higgins is a notable inventor whose work in customized billing solutions has the potential to transform the telecommunications industry. His patent reflects a commitment to enhancing user convenience and improving customer service experiences.