Company Filing History:
Years Active: 2025
Title: Bhupendra Pandey: Innovator in Customer Interaction Systems
Introduction
Bhupendra Pandey is a notable inventor based in Pune, India. He has made significant contributions to the field of customer interaction systems. His innovative approach has led to the development of a unique patent that addresses the challenges of disconnected customer interactions.
Latest Patents
Bhupendra holds a patent titled "System and method to prioritize and resume disconnected customer interactions." This system automatically prioritizes and resumes disconnected customer interactions. It includes a processor that performs various operations, such as receiving a list of disconnected customer interactions and their metadata. The system utilizes a prioritization module to assign a priority score to each interaction. It also employs a queuing module to arrange the interactions in priority order and assigns available agents to reconnect with customers through selected channels.
Career Highlights
Bhupendra is currently employed at Nice Ltd., where he continues to innovate in the realm of customer service technology. His work focuses on enhancing customer experiences by streamlining communication processes. His dedication to improving customer interactions has made a significant impact in his field.
Collaborations
Some of Bhupendra's coworkers include Dhanendra Singh and Rajesh Katkar. Their collaboration fosters a creative environment that encourages innovative solutions in customer interaction systems.
Conclusion
Bhupendra Pandey's contributions to the field of customer interaction systems exemplify the importance of innovation in enhancing customer experiences. His patent reflects a forward-thinking approach to addressing common challenges in customer service.