Company Filing History:
Years Active: 2023
Title: The Innovative Contributions of Anne Marie McReynolds
Introduction
Anne Marie McReynolds is a notable inventor based in San Jose, California. She has made significant contributions to the field of customer service management through her innovative patent. Her work focuses on enhancing the efficiency of issue resolution by prioritizing customer pain levels.
Latest Patents
Anne Marie holds a patent titled "System and method for managing issues based on pain reduction efficiency." This patent outlines methods and systems for managing customer-encountered issue resolution. The approach involves identifying customer pain levels to prioritize resource deployment for ticket resolution. By classifying tickets into groups for resolution, either through automated or human-assisted processes, the system aims to reduce customer suffering and the rate of ticket churn. Additionally, the emotional analysis of customer communications helps ascertain pain levels and evaluate the success of remediation processes.
Career Highlights
Anne Marie is currently employed at Dell Products Inc., where she applies her expertise in customer service management. Her innovative approach has the potential to transform how companies handle customer issues, leading to improved satisfaction and efficiency.
Collaborations
Some of her coworkers include Ming Qian and Christopher O'Bryon Hill, who contribute to the collaborative environment at Dell Products Inc. Their teamwork enhances the development and implementation of innovative solutions in customer service.
Conclusion
Anne Marie McReynolds is a pioneering inventor whose work in managing customer issues based on pain reduction efficiency showcases her commitment to improving customer service. Her contributions are valuable in the ongoing evolution of customer support systems.