The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 28, 2017
Filed:
Dec. 09, 2014
Genesys Telcommunications Laboratories, Inc., Daly City, CA (US);
Alec Miloslavsky, Hillsborough, CA (US);
GENESYS TELECOMMUNICATIONS LABORATORIES, INC., Daly City, CA (US);
Abstract
A system () for outbound dialing for call centers () place an outbound dialer () at network level (), and client call centers provide destination number calling lists. The outbound dialer (), upon completing a call to a destination number, connects the completed call to a routing point at a client call center. The system () may be CTI-enhanced, and can be hosted by a client of a network provider, or by the network provider. Clients may subscribe to the network provider for service, providing calling lists and routing points, and completed calls may be routed to call centers operated by different clients. The architecture and method of the system () minimizes the number of leased lines required by each call center taking advantage of the system ().