The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 24, 2018
Filed:
Jan. 14, 2014
Applicant:
Avaya, Inc., Basking Ridge, NJ (US);
Inventors:
Mehmet Balasaygun, Freehold, NJ (US);
Sandy Abramson, Freehold, NJ (US);
Assignee:
Avaya Inc., Basking Ridge, NJ (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04L 29/06 (2006.01); H04M 3/56 (2006.01); H04M 7/00 (2006.01); H04M 3/42 (2006.01); H04L 29/08 (2006.01);
U.S. Cl.
CPC ...
H04L 65/1069 (2013.01); H04L 29/06326 (2013.01); H04M 3/42187 (2013.01); H04M 3/56 (2013.01); H04M 7/006 (2013.01); H04L 65/1006 (2013.01); H04L 67/306 (2013.01); H04M 2203/2011 (2013.01); H04M 2203/6009 (2013.01);
Abstract
Disclosed is a system and method for enabling a caller to specify call coverage and bridging treatment preferences and or directives. The treatment may be specified by using SIP header parameters of an INVITE request associated with the call. The treatment may also be specified by an enterprise communication system, or equivalent, by engaging an Interactive Voice Response (IVR) system to collect a caller's coverage preferences.