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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 9924039 B1

PDFFull Text
Date of Patent:
Mar. 20, 2018

Filed:

May. 16, 2017

Mobile care with a virtual queue

Applicant:

West Corporation, Omaha, NE (US);

Inventors:

Michael T. Mateer, Omaha, NE (US);

James K. Boutcher, Omaha, NE (US);

Jesse Andersen, San Francisco, CA (US);

Assignee:

West Corporation, Omaha, NE (US);

Attorney:

Raffi Gostanian

Primary Examiner:

Quynh Nguyen

Int. Cl.
CPC ...
H04M 3/00 (2006.01); H04M 5/00 (2006.01); H04M 3/51 (2006.01); H04L 29/08 (2006.01); G06Q 30/00 (2012.01); H04W 12/06 (2009.01); H04W 4/00 (2018.01); H04M 1/725 (2006.01); H04M 3/42 (2006.01); H04M 3/523 (2006.01); H04L 29/06 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5191 (2013.01); G06Q 30/016 (2013.01); H04L 63/0876 (2013.01); H04L 67/26 (2013.01); H04M 1/72583 (2013.01); H04M 3/42374 (2013.01); H04M 3/5235 (2013.01); H04M 3/5238 (2013.01); H04W 4/001 (2013.01); H04W 4/003 (2013.01); H04W 12/06 (2013.01);
Abstract

An apparatus, a method, and a computer program receive a request message from a mobile device to connect with an agent and authenticate the request message and provisioning a database for enabled services and service location. A service provider is identified and selected from a plurality of service providers. As a result, the request message is transmitted to the service provider in order to determine availability of the service provider.

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Mateer, Michael. (2018). Mobile care with a virtual queue (U.S. Patent No. 9924039). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/9924039

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

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