The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 26, 2017
Filed:
Jun. 21, 2013
Motorola Mobility Llc, Libertyville, IL (US);
Neal H. Patel, San Francisco, CA (US);
Hal R Varian, Danville, CA (US);
Jeffrey D Oldham, San Jose, CA (US);
GOOGLE TECHNOLOGY HOLDINGS LLC, Mountain View, CA (US);
Abstract
Systems and methods are provided for reducing consumer electronic device returns. According to various aspects, a server receives () usage data of an electronic communication device by a consumer. The server examines () existing usage indicating correlations between various usage factors of additional devices and return incidents of the additional devices, and calculates () individual probabilities of return for the various usage factors and a total probability of return for the electronic communication device. In embodiments, if any of the individual probabilities or the total probability meets or exceeds a threshold probability, the server contacts () at least one of the electronic communication device or the consumer.