The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 01, 2017
Filed:
Jul. 30, 2014
Applicant:
Genesys Telecommunications Laboratories, Inc., Daly City, CA (US);
Inventor:
S. Michael Perlmutter, San Francisco, CA (US);
Assignee:
GENESYS TELECOMMUNICATIONS LABORATORIES, INC., Daly City, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 1/64 (2006.01); G10L 15/20 (2006.01); G10L 15/30 (2013.01); G10L 21/0208 (2013.01); G10L 25/78 (2013.01); H04M 3/493 (2006.01);
U.S. Cl.
CPC ...
G10L 15/20 (2013.01); G10L 15/30 (2013.01); G10L 21/0208 (2013.01); G10L 25/78 (2013.01); H04M 3/4936 (2013.01);
Abstract
In an interactive voice response system, a method is provided for selective enhancement of voice recognition capability during an interaction. The method includes the acts (a) taking a call and prompting for a voice response from the caller, (b) failing to recognize the response, (c) executing a routine to detect and isolate the captured word or phrase in the response, and (d) attempting to recognize the response a second time.