The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 9710819 B1

PDF
Full Text
Expired
Date of Patent:
Jul. 18, 2017

Filed:

Nov. 15, 2009
Applicants:

Michael Eric Cloran, Indianapolis, IN (US);

David Paul Heitzman, Newtown, PA (US);

Mitchell Gregory Shields, Noblesville, IN (US);

Jeromey Russell Goetz, Kent, WA (US);

Inventors:

Michael Eric Cloran, Indianapolis, IN (US);

David Paul Heitzman, Newtown, PA (US);

Mitchell Gregory Shields, Noblesville, IN (US);

Jeromey Russell Goetz, Kent, WA (US);

Assignee:

Interactions LLC, Franklin, MA (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G10L 15/26 (2006.01); G06Q 10/10 (2012.01); H04M 3/56 (2006.01); G06Q 30/02 (2012.01);
U.S. Cl.
CPC ...
G06Q 30/02 (2013.01); G06Q 10/10 (2013.01); G06Q 10/103 (2013.01); G10L 15/26 (2013.01); H04M 3/568 (2013.01);
Abstract

A computing system accepts audio from one or more sources, parses the audio into chunks, and transcribes the chunks in substantially real time. Some transcription is performed automatically, while other transcription is performed by humans who listen to the audio and enter the words spoken and/or the intent of the caller (such as directions given to the system). The system provides for participants a user interface that is updated in substantially real time with the transcribed text from the audio stream(s). A single audio line can be used for simple transcription, and multiple audio lines are used to provide a real-time transcript of a conference call, deposition, or the like. A pool of analysts creates, checks, and/or corrects transcription, and callers/observers can even assist in the correction process through their respective user interfaces. Ads derived from the transcript are displayed together with the text in substantially real time.


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