The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 06, 2017
Filed:
Jan. 03, 2013
Applicant:
Sestek Ses VE Iletişim Bilgisayar Teknolojileri Sanayi VE Ticaret Anonim Şirketi, Istanbul, TR;
Inventors:
Mustafa Levent Arslan, Istanbul, TR;
Ali Haznedaro{hacek over (g)}lu, Istanbul, TR;
Assignee:
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 1/64 (2006.01); G10L 15/26 (2006.01); G06N 99/00 (2010.01); G06Q 10/06 (2012.01); H04M 3/22 (2006.01); G10L 25/63 (2013.01); G10L 15/20 (2006.01); H04L 12/18 (2006.01); H04M 3/42 (2006.01); H04M 3/51 (2006.01); G10L 25/93 (2013.01); G10L 17/26 (2013.01); G10L 25/84 (2013.01); G10L 15/07 (2013.01);
U.S. Cl.
CPC ...
G10L 15/26 (2013.01); G06N 99/005 (2013.01); G06Q 10/06398 (2013.01); G10L 15/07 (2013.01); G10L 15/20 (2013.01); G10L 17/26 (2013.01); G10L 25/63 (2013.01); G10L 25/84 (2013.01); G10L 25/93 (2013.01); H04L 12/1831 (2013.01); H04M 3/2281 (2013.01); H04M 3/42221 (2013.01); H04M 3/5175 (2013.01); H04M 2203/401 (2013.01);
Abstract
The present invention relates to implementing new ways of automatically and robustly evaluating agent performance, customer satisfaction, campaign and competitor analysis in a call-center and it is comprising; analysis consumer server, call pre-processing module, speech-to-text module, emotion recognition module, gender identification module and fraud detection module.