The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 16, 2017
Filed:
Apr. 21, 2009
Sergey Fedorov, Moraga, CA (US);
Nikolay Anisimov, Concord, CA (US);
Herbert Ristock, Walnut Creek, CA (US);
Vladimir Mezhibovsky, San Francisco, CA (US);
Nikolay Korolev, Concord, CA (US);
Vadim Dymshyts, Pacifica, CA (US);
Sergey Fedorov, Moraga, CA (US);
Nikolay Anisimov, Concord, CA (US);
Herbert Ristock, Walnut Creek, CA (US);
Vladimir Mezhibovsky, San Francisco, CA (US);
Nikolay Korolev, Concord, CA (US);
Vadim Dymshyts, Pacifica, CA (US);
GENESYS TELECOMMUNICATIONS LABORATORIES, INC., Daly City, CA (US);
Abstract
A system is provided for routing transactions to individual ones of a group of agents, comprising, a queue wherein transactions to be routed are placed, a transmission facility sending invitations to interact with a transaction from the queue to agents, and a router routing transactions from the queue to individual agents who accept the invitation.