The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 09, 2017
Filed:
Mar. 04, 2014
Applicant:
West Corporation, Omaha, NE (US);
Inventor:
Jeffrey J. Guilfoyle, Omaha, NE (US);
Assignee:
West Corporation, Omaha, NE (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04L 12/28 (2006.01); H04L 12/26 (2006.01); H04M 3/22 (2006.01); H04M 3/56 (2006.01);
U.S. Cl.
CPC ...
H04L 43/04 (2013.01); H04M 3/2281 (2013.01); H04M 3/561 (2013.01);
Abstract
A system, method, and computer readable medium that facilitate diagnosing a conference call are provided. A tap is deployed at the ingress side and the egress side of one or more processing systems that handle each leg of a conference. When a conference is disrupted by noise, loss, or the like, an operator may initiate a command to systemically record each leg of the conference for a predetermined period of time. Each leg may then be analyzed to determine if it is the source of the disruption.