The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Mar. 28, 2017

Filed:

Sep. 22, 2015
Applicant:

West Corporation, Omaha, NE (US);

Inventors:

Chad David Hendren, Omaha, NE (US);

Kenneth A. Darby, Papillion, NE (US);

James Frazer, Omaha, NE (US);

Steven Gass, Omaha, NE (US);

Sandra Stetich, Omaha, NE (US);

Assignee:

West Corporation, Omaha, NE (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06Q 50/18 (2012.01); H04W 4/14 (2009.01); G06Q 30/02 (2012.01); G06Q 30/06 (2012.01); H04N 21/41 (2011.01); H04N 21/472 (2011.01); H04N 21/2543 (2011.01); H04M 3/42 (2006.01);
U.S. Cl.
CPC ...
G06Q 50/188 (2013.01); G06Q 30/0267 (2013.01); G06Q 30/0281 (2013.01); G06Q 30/0623 (2013.01); H04M 3/42042 (2013.01); H04N 21/2543 (2013.01); H04N 21/4126 (2013.01); H04N 21/47211 (2013.01); H04W 4/14 (2013.01);
Abstract

The illustrative embodiments described herein provide systems and methods for conducting transactions with a customer using text messages. In one embodiment, a method includes receiving a first text message from a mobile communication device associated with a customer. The first text message includes a request from the customer to receive one or more text messages from a vendor. The method also includes adding the customer to a set of consenting customers in a customer database in response to receiving the first text message. The set of consenting customer including customers that consent to receiving text messages from the vendor. The method also includes sending a second text message to the mobile communication device. The second text message is associated with a service offered by the vendor.


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