The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 14, 2017
Filed:
May. 06, 2013
Avaya Inc., Basking Ridge, NJ (US);
Trung Thanh Dinh-Trong, Bedminster, NJ (US);
Birgit A. Geppert, Warren, NJ (US);
Frank M. Roessler, Warren, NJ (US);
Avaya Inc., Basking Ridge, NJ (US);
Abstract
A communication session is established between users of communication devices. A representation of the users is displayed as part of the communication session. A liaison agent is dynamically added as a party of the communication session. The liaison agent is an application that works on behalf of one or more user during the communication. In response to dynamically adding the liaison agent as a party of the communication system, the displayed representation of the communication session is updated to indicate that the liaison agent has been added to the communication session. The liaison agent can provide a variety of services to a user, such as tracking work product, handling incoming calls, bridging communication sessions, providing web cam services, doing surveys, gathering a roll of a communication session, playing messages, notifying other users of events in the communication session, and/or the like.