The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 10, 2017
Filed:
Dec. 11, 2013
Avaya, Inc., Basking Ridge, NJ (US);
David Skiba, Golden, CO (US);
George Erhart, Loveland, CO (US);
Lee Becker, Boulder, CO (US);
Valentine C. Matula, Granville, OH (US);
Avaya Inc., Basking Ridge, NJ (US);
Abstract
An automated system for message analysis whereby messages within a given category may be identified and processed as a category connote. While a domain of messages may be monitored and processed in the due course of business, connote message are different. For example, a number of messages may fall into a domain of 'poor airline food.' Such messages may be processed in the due course of business. However, a message with a different aspect, such as, 'I found glass in my food,' may be initially identified as begin within the domain of “poor airline food,” and processed further to distinguish the message as being a connote with regard to the “poor airline food” category and warranting special handling.