The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 29, 2016
Filed:
Dec. 23, 2014
Applicant:
Interactive Intelligence Group, Inc., Indianapolis, IN (US);
Inventors:
Richard M. Neidermyer, Lititz, PA (US);
David Johnston Lynch, Westfield, IN (US);
Assignee:
Interactive Intelligence Group, Inc., Indianapolis, IN (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 1/64 (2006.01); H04M 3/00 (2006.01); H04M 5/00 (2006.01); H04M 3/523 (2006.01); H04M 3/493 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5233 (2013.01); H04M 3/493 (2013.01); H04M 2203/2061 (2013.01); H04M 2203/408 (2013.01); H04M 2242/12 (2013.01);
Abstract
A system and method are presented for language specific routing. Language assignment may be used to efficiently route inbound interactions in a contact center. The inbound interaction's original location may be determined and assigned a language based on the location of the interaction. The interaction is assigned a language tag that can be referenced throughout routing. The interaction may be routed to the appropriate endpoints within the system based on the language tag.