The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 22, 2016
Filed:
Feb. 02, 2015
Intellisist, Inc., Seattle, WA (US);
Adam Waalkes, Sammamish, WA (US);
Gilad Odinak, Bellevue, WA (US);
Haodong (Howard) Jiang, Issaquah, WA (US);
Matthew Thorn, Seattle, WA (US);
Tom McCann, North Bend, WA (US);
INTELLISIST, LLC, Seattle, WA (US);
Abstract
A system and method for selecting call recordings for storage is provided. Criteria for retaining call recordings are identified. Each of a plurality of watchers within a call center is programmed with one or more criteria selected from the identified criteria. Call recordings are generated from calls within the call center. The criteria from one or more of the watchers are applied to each of the call recordings. Those call recordings that satisfy the applied criteria are retained within the call center.