The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 22, 2016
Filed:
Sep. 14, 2011
Jon L. Bentley, New Providence, NJ (US);
Anjur S. Krishnakumar, Princeton, NJ (US);
Parameshwaran Krishnan, Basking Ridge, NJ (US);
Navjot Singh, Denville, NJ (US);
Shalini Yajnik, Berkeley Heights, NJ (US);
Jon L. Bentley, New Providence, NJ (US);
Anjur S. Krishnakumar, Princeton, NJ (US);
Parameshwaran Krishnan, Basking Ridge, NJ (US);
Navjot Singh, Denville, NJ (US);
Shalini Yajnik, Berkeley Heights, NJ (US);
Avaya Inc., Santa Clara, CA (US);
Abstract
Disclosed herein are systems, methods, and non-transitory computer-readable storage media for accomplishing a virtual call on hold. A client communication device, such as a telephone, smartphone, or computer, receives a notification of a communication session to which the user is invited, and establishes a relationship with the communication session. Alternatively, a server associated with the communication session can establish the relationship with the client communication device. Then, the communication device can present an indication of the relationship with the communication session for a duration of the communication session, such that the user can join the communication session at will via a communication channel, and such that the communication channel is not occupied by the communication session unless or until the user joins the communication session. The communication session can be a conference call, video conference, a multi-modal chat wherein multiple users communicate via different modalities.