The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 15, 2016
Filed:
Sep. 14, 2012
Ajita John, Holmdel, NJ (US);
Michael J. Sammon, Watchung, NJ (US);
Reinhard Klemm, Basking Ridge, NJ (US);
Doree Duncan Seligmann, New York, NY (US);
Ajita John, Holmdel, NJ (US);
Michael J. Sammon, Watchung, NJ (US);
Reinhard Klemm, Basking Ridge, NJ (US);
Doree Duncan Seligmann, New York, NY (US);
Avaya Inc., Basking Ridge, NJ (US);
Abstract
Systems, methods, and non-transitory computer-readable storage media for determining expertise through speech analytics. The system associates speakers with respective segments of an audio conversation to yield associated speaker segments. The system also identifies a number of times a speaker has spoken about a topic in the audio conversation by searching the associated speaker segments for a term associated with the topic. The system then ranks the speaker as an expert in the topic when the number of times the speaker has spoken about the topic in the audio conversation exceeds a threshold. The audio conversation can include a compilation of a plurality of audio conversations. Moreover, the system can tag the associated speaker segments having the term with keyword tags and match a respective segment from the associated speaker segments with the speaker, the respective segment having a keyword tag.