The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 20, 2016
Filed:
Oct. 07, 2013
Applicant:
Avaya Inc., Basking Ridge, NJ (US);
Inventors:
Assignee:
Avaya Inc., Basking Ridge, NJ (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06F 15/16 (2006.01); H04M 3/51 (2006.01); G06F 17/28 (2006.01); G06Q 50/00 (2012.01); G10L 15/18 (2013.01); H04L 12/58 (2006.01); G06F 17/27 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5175 (2013.01); G06F 17/27 (2013.01); G06F 17/28 (2013.01); G06Q 50/01 (2013.01); G10L 15/1822 (2013.01); H04L 51/046 (2013.01); H04L 51/32 (2013.01); G10L 15/18 (2013.01);
Abstract
A contact center system can receive messages from social media sites or centers. The messages may include derogatory or nefarious content. The system can review messages to identify the message as nefarious and identify the poster as a social media provocateur. The system may then automatically respond to the nefarious content. Further, the system may prevent future nefarious conduct by the identified social media provocateur by executing one or more automated procedures.