The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 09, 2016
Filed:
Jan. 08, 2015
Callminer, Inc., Waltham, MA (US);
Michael C. Dwyer, Fort Myers, FL (US);
Erik A. Strand, Fort Myers, FL (US);
Scott R. Wolf, Fort Myers, FL (US);
Frank Salinas, Fort Myers, FL (US);
Jeffrey A. Gallino, Lexington, MA (US);
Scott A. Kendrick, Fort Myers, FL (US);
Shaoyu Xue, Valrico, FL (US);
CallMiner, Inc., Waltham, MA (US);
Abstract
Methods and systems are provided for receiving a communication, analyzing the communication in real-time or near real-time using a computer-based communications analytics facility for at least one of a language characteristic and an acoustic characteristic, wherein for analyzing the language characteristic of voice communications, the communication is converted to text using computer-based speech recognition, determining at least one of the category, the score, the sentiment, or the alert associated with the communication using the at least one language and/or acoustic characteristic, and providing a dynamic graphical representation of the at least one category, score, sentiment, or alert through a graphical user interface.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile