The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 09, 2016
Filed:
Jan. 07, 2011
Applicants:
Sapan Gandhi, Pune, IN;
Anand Paithankar, Pune, IN;
Inventors:
Sapan Gandhi, Pune, IN;
Anand Paithankar, Pune, IN;
Assignee:
Avaya Inc., Basking Ridge, NJ (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 3/00 (2006.01); G06Q 10/10 (2012.01); H04L 12/18 (2006.01); G06F 3/01 (2006.01); H04L 12/58 (2006.01);
U.S. Cl.
CPC ...
G06Q 10/10 (2013.01); H04L 12/1822 (2013.01); H04L 12/1831 (2013.01); H04L 51/066 (2013.01);
Abstract
An interactive communication, such as a video conference or an audio communication, is established and a user places the interactive communication on hold. Prior to and/or after the interactive communication was placed on hold, context information related to when the interactive communication was placed on hold is gathered. The interactive communication is taken off hold and the context information is presented to the user; thus providing the user with the context of the interactive communication when it was placed on hold.