The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 05, 2016
Filed:
Apr. 13, 2012
Mark J. Williams, North Canton, OH (US);
Eric I. Camulli, Copley, OH (US);
Larry Miner, Bath, OH (US);
Rob Brazier, Akron, OH (US);
Mark J. Williams, North Canton, OH (US);
Eric I. Camulli, Copley, OH (US);
Larry Miner, Bath, OH (US);
Rob Brazier, Akron, OH (US);
Virtual Hold Technology, LLC, Akron, OH (US);
Abstract
A communication device is provided for enabling a user to establish an automated call back from a communication system, such as a call center, for example. A software device application enables the communication device to communicate with the call center through the exchange of data. The communication device includes a display screen for displaying controls for allowing the user to interact with the communication system. The controls allow the user to request a list of providers from which to select a provider or company to contact. The communication device further provides controls for allowing the user to select a queue to join from a list of queues associated with the selected provider. An embodiment of a system and method for managing, directing, and queuing communication events may also communicate contextual data between a communication device and a communication system.