The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 05, 2016
Filed:
Jun. 21, 2012
Changjun Wu, Rochester, NY (US);
Shanmuga-nathan Gnanasambandam, Webster, NY (US);
Gueyoung Jung, Rochester, NY (US);
Shi Zhao, Rochester, NY (US);
Changjun Wu, Rochester, NY (US);
Shanmuga-Nathan Gnanasambandam, Webster, NY (US);
Gueyoung Jung, Rochester, NY (US);
Shi Zhao, Rochester, NY (US);
Xerox Corporation, Norwalk, CT (US);
Abstract
Methods and systems of performing data mining may include receiving a plurality of web log records and a plurality of call log records; associating one or more web log records with a call log record, wherein the associated user for each of the associated one or more web log records and the call log record are the same; identifying one or more patterns among the web log records for the plurality of call log records, wherein each pattern comprises one or more web accesses, a time stamp at which each of the one or more web accesses is performed and the call topic for the call log record; identifying one or more web log records associated with a new call, and predicting a call topic for the new call based on at least one pattern and the one or more web log records.