The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 29, 2016
Filed:
May. 19, 2014
Applicant:
Nuance Communications, Inc., Burlington, MA (US);
Inventors:
Brian Roundtree, Seattle, WA (US);
Kevin Allan, Seattle, WA (US);
Linda Beinikis, Seattle, WA (US);
Keldon Rush, Seattle, WA (US);
Assignee:
Nuance Communications, Inc., Burlington, MA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/42 (2006.01); H04W 8/22 (2009.01); G06F 9/455 (2006.01); G06F 9/44 (2006.01); H04L 29/08 (2006.01); H04M 3/493 (2006.01); H04W 4/16 (2009.01); H04M 1/725 (2006.01); H04M 3/51 (2006.01);
U.S. Cl.
CPC ...
H04W 8/22 (2013.01); G06F 9/4448 (2013.01); G06F 9/45512 (2013.01); H04L 67/04 (2013.01); H04L 67/125 (2013.01); H04M 1/72561 (2013.01); H04M 3/493 (2013.01); H04W 4/16 (2013.01); H04M 1/72525 (2013.01); H04M 1/72544 (2013.01); H04M 1/72566 (2013.01); H04M 1/72572 (2013.01); H04M 3/51 (2013.01); H04M 2250/56 (2013.01);
Abstract
A method for intercepting calls from a remote or mobile device for customer self-support detects when users or subscribers dial one or more predetermined numbers. If the number corresponds to one of the predetermined numbers (such as a customer support number), the phone may intercept the call and display a list of potential solutions to the subscriber's problems. Various other features and embodiments art disclosed.