The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 29, 2016
Filed:
Jan. 30, 2015
Mattersight Corporation, Chicago, IL (US);
Roger Warford, Hoschton, GA (US);
Christopher Danson, Austin, TX (US);
Jennifer Kuhn, Austin, TX (US);
MATTERSIGHT CORPORATION, Chicago, IL (US);
Abstract
The methods, apparatus, and systems described herein analyze customer-agent communications to determine personality of a customer. The methods include recording a mono recording of a communication between an agent and a customer, separately recording the agent voice data in an agent recording, subtracting agent voice data from the mono recording using the agent recording to provide a separated recording including only customer voice data, converting at least the customer voice data to text, and determining a personality type of the customer by applying one or more computer-implemented linguistic algorithms to the text of the customer voice data.